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Frequently Asked Questions

Quick Solutions

Top Questions

How long will it take to get my order?
Can I personalize each item and what does it cost?
How do I send you my logo or artwork to use?

Shipping Questions

How long will it take to get my order?
How much does shipping cost?
Can I ship to an international address?
Can I ship to an APO/FPO address?
Rush Service
Can I split the order to multiple addresses?
How do I track my order?

Personalization Questions

What is laser engraving?
Can I personalize each item and what does it cost?
Where do I enter my name list?
What font styles can I choose?
Can I change the color of the laser engraving/etching?
How do I give more specific engraving instructions?
How do I send you my logo or artwork to use?

Ordering Questions

Is the ordering process secure?
What payments methods can I pay with?
I do not have a credit card, can I still place an order?
How do I order online?
Can I order by telephone?
How do I use a purchase order to order, or establish open terms?
I can't find an item on the website, can I order it?
Can I change my order after I've placed it?
How can I get a price quote on a large order?
How do I access my Saved Baskets?
How do I view my order history?
Do you charge sales tax?
Do I have to create an account to order on the website?
Can I order blank products?
Do you send samples?
Where can I see your pen packaging?

Return Questions

What is your return policy?

Website Questions

How do I search for a product?
How do I order online?

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SHIPPING QUESTIONS:

How long will it take to get my order?
Most orders ship within 3 to 5 business days, while some may take 8 to 10 days if we are experiencing a delay on the product you ordered. If you need your order for an event or a firm date, let us know - we'll work with you to choose the best shipping options and, if needed, a Rush Service to meet your deadline. More on Production Time. Login to view web order history. Contact us to check on the status of your order.

How much does shipping cost?
To find out how much shipping will cost, add your items to your cart, personalize them (or personalize them after they are in your cart) and use the Shipping Calculator. More on Shipping.

Can I ship to an international address?
Yes! You can order online and choose UPS Expedited, UPS Express or USPS Priority Mail shipping options. UPS has the fastest delivery times and is most secure. We ship to Canada and all over the world!

Can I ship to an APO/FPO address?
Yes! You can order online or over the phone, email or Purchase Order. We ship Priority Mail to APO/FPO addresses. Thank you for your service!

Rush Service
Do you need it tomorrow? Tomorrow we can do, with the best Rush Service in the industry - INSTANTLazer. All our items are available for INSTANTLazer Rush - same day, next day or 2 day shipping. Call for a quote, 1-877-365-2737 or learn more.

Can I split the order to multiple addresses?
Yes, we can ship your order to multiple locations. Just note this in the special instructions field. Or call us after placing your order, or write us at info@lazerdesigns.com, and we will take care of everything. We can use your carrier or ours, a $5 per shipment fee applies.

How do I track my order?
Please call or email us for your tracking number (only available if shipped UPS). You will also automatically be emailed your tracking number when your order ships (please add info@lazerdesigns.com to your Safe Senders list).

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PERSONALIZATION QUESTIONS

What is laser engraving?
Laser engraving is precise, elegant and permanent! Learn more about laser engraving or about LazerDesigns.com.

Can I personalize each item and what does it cost?
Yes, we want your gifts to be perfect and will work with you to insure the recipients are delighted. Generally, the cost is a Personalizing Fee of $0.60 to $1, depending on the item and the quantity. You can place your order online and we'll confirm the charges after you place your order, or call us to confirm. Corporate Awards include Personalizing at no extra cost. Please send your list of names in Plain Text format, one name per line, for example:
Name One
Name Two
Name Three

It is important to NOT include a 1. before each line or a comma after each line.

If you are personalizing your items AND matching up each unique engraving to a unique color, size or other variant, the Personalizing Fee is $1.80 each.

Where do I enter my name list?
You can enter your list of names to engrave in the Special Instructions box online or email them to us after you place your order. Please send your list of names in Plain Text format, one name per line, for example:
John Smith
Jane Doe
Jane Smith

What font styles can I choose?
We have a list of great font styles on our All About Fonts page. You can choose any font there, any font you have, or any font readily available to complement your logo or gift. If you have a custom font not listed, please send us the TTF file (pc based). Learn how to do this.

Can I change the color of the laser engraving/etching?
Our state of the art laser systems permanently marks the surface of the item being engraved, causing either a vaporization of the surface, a deep mark, a light etch or a frosty look, depending on the item. Some items, like wood, can be color filled or color foiled. Learn more about Laser Engraving.

How do I give more specific engraving instructions?
We make it as easy as possible: If ordering online, you can enter Special Instructions when you personalize the item, when you checkout and you can email after you place your order. You can also call us at 1-877-365-2737.

How do I send you my logo or artwork to use?
You can send your logo or layout files to art@lazerdesigns.com. Please reference your order number in the email. Learn more about sending us your art. If you want to know what your logo will look like before placing an order, you can place a request for a mockup. There is a small charge for this service. Contact us for more info or to start your mockup request.

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ORDERING QUESTIONS

Is the ordering process secure?
Yes, our order process is secure from start to finish over a 128bit SSL certificate. Please review our Security Info page. Your privacy is important to us, see our Privacy Policy.

What payments methods can I pay with?
We accept Visa, MasterCard, American Express, PayPal and checks or PO's. To pay by check or PO, please call to ensure your account is setup and qualified with us at 1-877-365-2737.

I do not have a credit card, can I still place an order?
Yes, you can use PayPal to pay online, or you can pay by check (just choose Check as your payment method when you check out) and send your check to us after you receive your order confirmation. We will not begin production until we receive your payment.

How do I order online?
Just browse to the item you want, click Add to Cart and Personalize, enter your engraving instructions and then you can View your Basket or click Checkout. You can enter your deadline on the Checkout screens. Then you can email us your artwork or additional information. More details on ordering.

Can I order by telephone?
Yes, please call us at 1-877-365-2737 or (303-920-0879) Monday through Friday, 8:30am to 5pm MST.

How do I use a purchase order to order, or establish open terms?
Please call us at 1-877-365-2737 to discuss. We accept Purchase Orders from government groups and others upon credit approval.

I can't find an item on the website, can I order it?
Most likely, Yes! We laser engrave on many items not on our website. Please email or call us with your needs and we will see what we can do to meet them.

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Can I change my order after I've placed it?
Yes, all changes must be in writing and if any work has been completed before the change you will be billed for completed items.

How can I get a price quote on a large order?
Please call us at 1-877-365-2737 or email us at info@lazerdesigns.com.

How do I access my Saved Baskets?
Simply Login and then choose View Saved Baskets.

How do I view my order history?
To view your online order history click here. For orders placed by fax or phone, please call us at 1-877-365-2737 for info or to place a re order.

Do you charge sales tax?
We charge sales tax on all orders shipped to the state of Colorado. If you have a tax exemption ID please fax it to us after you place your order, and include your order number or customer number. Fax to: 303-920-0641.

Do I have to create an account to order on the website?
No. Creating an account will allow you to view previous orders, View Saved Baskets and make Reorders easier, but you do not have to create one to order online.

Can I order blank products?
Yes, all our products are available without engraving. Simply add the product to your cart, and do not enter any engraving information. For a bulk order, please call or email for blank pricing.

Do you send samples?
Yes, we send samples to qualifying companies. Please see our Sample page for more information.

Where can I see your pen packaging?
We have a variety of ways to package your personalized writing instruments -

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Return Questions

What is your return policy?
Please see our complete Return Policy.

Website Questions

How do I search for a product?
You can search using Basic Search or Advanced Search. Simply enter your keywords and press Search. To increase your results, enter fewer or different keywords.

How do I order online?
Just browse to the item you want, click Add to Cart and Personalize, enter your engraving instructions and then you can View your Basket or click Checkout. You can enter your deadline on the Checkout screens. Then you can email us your artwork or additional information. More details on ordering.

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